Returns & Exchange
We want you to be happy with your purchase. Please read our policy carefully before requesting an exchange.
Please read before contacting us
We do not offer refunds as a standard policy. Exchanges are evaluated case by case. Customised stitched orders, sale items, and opened/washed/used items are generally not eligible for exchange.
Mishis Collection aims to provide accurate product descriptions, photos, and size information so you can make an informed purchase. However, if there is an issue with your order, we will do our best to resolve it fairly.
Exchange requests must be raised within the eligible window after delivery. Items must be in their original condition unworn, unwashed, unaltered, and with all original tags, packaging, and accessories intact.
Exchange requests should be raised within [X] days of delivery. The exact window will be confirmed at the time of purchase or contact us to verify. (This placeholder will be updated with the business policy.)
If you believe your item is eligible for exchange, please follow these steps:
Contact us on WhatsApp
Send your order number, a brief description of the issue, and clear photos of the item (including tags and packaging). Contact us within the eligible window.
Wait for our confirmation
Our team will review your request and confirm whether it is eligible. We may ask for additional photos or information.
Ship the item back to us
Once confirmed eligible, we will provide return shipping instructions. Please pack the item securely in its original packaging.
Exchange processed
After we receive and inspect the item, your exchange will be processed. Replacement dispatch times follow standard processing timelines.
If you receive an item that is different from what you ordered, or if it arrives damaged, please contact us immediately.
Product colors may appear slightly different on screen compared to the actual item. This is due to differences in:
Minor color variation between the product photos and the received item is not considered a defect and does not qualify for exchange. We try our best to represent colors as accurately as possible.
Custom Stitching Policy
Custom stitched items are prepared specifically according to the size or measurements selected/provided by the customer at the time of order. These items are not eligible for exchange unless there is a confirmed stitching defect or quality issue on our end.
The customer is responsible for providing accurate measurements. If measurements provided were incorrect, we cannot be held responsible for fit issues. Please double-check your measurements before placing a stitching order.
Visit our Stitching Guide for measurement instructions and tips.
